Privacy Policy

Account information. Name, email address, phone number, city and, for service providers, business details, service categories, pricing and portfolio images you choose to upload.

Profile photos and images. Any profile photo you upload, plus portfolio or work photos added by service providers. Profile photos are shown to other users as part of your profile. You can replace or remove them at any time in the app; removed images are deleted from our active systems and purged from backups within 30 days.

Referral information. Your referral code, the members who joined through your link, and reward status connected to your membership.

Transaction information. Records of the one-time registration fee and provider listing fees. Payments are processed by our payment providers; ASH Glo does not store full card or mobile money credentials.

Usage and device information. App interactions, approximate location (when you allow it, to show nearby pros), device type, operating system version, and diagnostic or crash data.

Content you submit. Booking requests, messages, reviews and support enquiries.

• To create and manage your account and provider profile.
• To power discovery, search, booking requests and communications.
• To operate the referral programme and calculate rewards.
• To process membership and listing fees.
• To provide customer support and respond to reports.
• To detect fraud, abuse or violations of our Terms of Service.
• To improve reliability, performance and features.
• To send service messages, and marketing messages where permitted — you may opt out at any time.

With other users. Provider profiles (name, services, pricing, portfolio, ratings) are visible to clients. When you send a booking request, the provider receives the details needed to respond.

With service providers we use. Hosting, database, analytics, crash reporting, messaging and payment processors acting on our instructions.

For legal reasons. Where required by applicable law, or to protect the rights, safety and property of users or ASH Glo.

Business transfers. In connection with a merger, acquisition or sale of assets, subject to this policy.

We do not sell your personal information.

ASH Glo is not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has provided us data, contact support@ashglo.app and we will delete it.

We keep account and referral records for as long as your account is active and afterwards only as needed to meet legal, accounting, dispute-resolution and fraud-prevention obligations. When data is no longer needed, we delete it or anonymise it.

Messages. In-app messages between clients and providers are retained for 12 months from the date they are sent, so both sides can refer back to a booking and so we can investigate disputes or safety reports. After that they are automatically deleted. If you delete your account sooner, your messages are removed within 30 days, except where a copy must be kept for an open dispute, fraud investigation or legal obligation.

Other data. Transaction and fee records are kept for up to 7 years for accounting and tax purposes. Diagnostic and crash logs are kept for up to 90 days.

• Access, correct or update your profile from within the app.
• Delete your account directly in the app — go to Settings → Account → Delete Account. This permanently removes your profile, profile photo, portfolio images, referral link and messages, subject to the retention exceptions in section 5. You can also request deletion by emailing support@ashglo.app.
• Request a copy of your data by emailing support@ashglo.app.
• Turn location permissions on or off in your device settings.
• Opt out of marketing messages using the unsubscribe link or app settings.

We respond to verified requests within a reasonable period. Deleting your account ends any active referral rewards tied to it and cannot be undone.

This website uses a small number of cookies and similar technologies. Essential cookies are needed for the site to load and function. We also use privacy-focused analytics to understand aggregate traffic — such as page views, referring sites, approximate country and device type — so we can improve the site.

We do not use advertising cookies and we do not sell website data. You can block or delete cookies in your browser settings; essential functions may be affected. Our mobile app does not use website cookies, though it does collect the in-app usage and diagnostic data described in section 1.

We use access controls, encrypted transport (HTTPS/TLS) and hosted infrastructure with authentication safeguards to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. If you believe your account has been compromised, contact us immediately.

Our providers may store or process data in countries other than yours. Where that happens we take steps to ensure your information continues to receive appropriate protection.

We may update this policy from time to time. Material changes will be announced in the app or by email, and the "last updated" date above will change.

ASH Glo

Data controller: ASH Glo
Registered address: Akwa, Douala, Littoral Region, Cameroon
Email: support@ashglo.app
Privacy and data requests: privacy@ashglo.app