ASH Glo Privacy Policy

• Account information — your name, phone number, city, and account type (client or professional) when you register.
• Photos — profile pictures and product photos you choose to upload. Access to your camera or photo library is requested only when you upload. Photos you upload are part of your public profile or product listing and are visible to other users of the app.
• Location — approximate live location, shared only while you have an active booking, so the client and professional can find each other. Location sharing stops when the booking ends and is never collected in the background outside of an active booking.
• Booking and messaging data — bookings you create, reviews you leave, and messages you exchange in the app.
• Payment information — when you pay via mobile money (MTN Mobile Money or Orange Money), payments are processed by our payment partner TchokoPay. We receive the phone number used, amount, and transaction status. We never see or store your mobile money PIN.
• Referral & wallet data — your referral code, who joined using your code, your wallet balance, and your earnings and withdrawal history.
• Sign-in & device credentials — a random sign-in credential created on your device keeps your account secure and lets us block impersonation. We do not collect advertising identifiers, and the app contains no analytics, advertising, or tracking SDKs.

• Create and secure your account and let others find your professional profile.
• Match clients with professionals and manage bookings.
• Show live location between a client and professional during an active booking.
• Process membership and professional subscription payments and pay out wallet withdrawals.
• Send you notifications about bookings, messages, and payment status.
• Prevent fraud, abuse, and impersonation.

We do not sell your personal information. We share data only with:

• Other users — your public profile (name, city, photos, reviews) is visible to app users; your live location is visible only to the other party of an active booking.
• Payment processors — TchokoPay receives the details needed to process mobile money transactions.
• Service providers — cloud hosting and file storage used to run the app.
• Authorities — when required by law.

We keep your account data while your account is active. You can delete your account at any time, in two ways:

• In the app (immediate) — Profile → Delete Account. Your profile, photos, bookings, reviews, messages, notifications, and wallet are deleted or irreversibly anonymized right away, and your account can no longer be used or restored.
• On the web — if you no longer have the app installed, submit a request on our account deletion page. Requests are processed within 7 days.

De-identified transaction records (no longer linked to your name or phone number) may be retained where required for financial record-keeping and fraud prevention.

Data is transmitted over encrypted connections (HTTPS) and stored on secured servers. Payment credentials are handled by our payment partners, not by us.

ASH Glo is for adults. You must be at least 18 years old to use the app, and we do not knowingly collect information from anyone under 18.

We may update this policy from time to time. Material changes will be announced in the app, and the "Last updated" date above will change.

Questions or deletion requests: use the Help & Support chat inside the ASH Glo app, or the account deletion page if you no longer have the app.

See also our Terms of Service.