ASH Glo Terms of Service

ASH Glo is a marketplace that connects clients with independent beauty professionals — braiders, barbers, nail technicians, lash technicians, and makeup artists — in Cameroon. Professionals on ASH Glo are independent providers, not our employees or agents. We do not perform beauty services ourselves; we provide the platform where clients and professionals find each other, book, and communicate.

• You must be at least 18 years old.
• You must register with accurate information: your real name, your own phone number, and a genuine profile photo.
• One account per person and per phone number. Display names are unique.
• You are responsible for keeping your password safe and for everything done with your account. If you believe your account was compromised, change your password by signing in again or contact support immediately.
• Professional accounts must be approved by our team before appearing in the directory. We may ask for additional verification.

• Activation fee — a one-time fee of 5,000 XAF unlocks full member features (booking, wallet, and the referral programme). Your account is activated automatically as soon as the payment is confirmed.
• Professional subscription — professional accounts additionally require a 2,000 XAF/month subscription.
• Fees are payable in XAF by MTN Mobile Money or Orange Money, processed by our payment partner TchokoPay.
• If we change a fee, we will announce it in the app first. Changes never apply retroactively to payments you have already made.

• Every member gets a personal referral code. When someone joins with your code and pays the activation fee, your wallet is credited: 1,500 XAF for a direct referral (level 1), 750 XAF for level 2, and 250 XAF for level 3.
• Commissions are credited only when the referred member's activation payment is confirmed.
• Wallet withdrawals are paid to your mobile money number. The minimum withdrawal is 1,000 XAF. Withdrawals are reviewed and paid out by our team — normally within a few business days; they are not instant.
• Referral fraud — fake accounts, self-referrals, or any scheme to manufacture commissions — leads to forfeiture of the related earnings and may lead to account termination.

• Payments are processed by TchokoPay. We never see or store your mobile money PIN.
• A payment counts only once it is confirmed by the payment provider. If a payment fails or expires, you are not charged and can simply try again.
• The activation fee is non-refundable once your account has been activated, except where the law requires otherwise.
• If money left your mobile money account but your ASH Glo account was not activated, contact us via Help & Support — we will trace the transaction and make it right.

• Clients send booking requests through the app; the professional confirms, completes, or declines them.
• Services, prices, and durations are set by each professional, not by us.
• Payment for the beauty service itself is arranged directly between the client and the professional. ASH Glo does not currently process service payments and is not a party to that transaction.
• Cancel any booking you cannot attend. Repeated no-shows or last-minute cancellations may lead to account suspension.

While a booking is active, the client and professional can share live location with each other so they can meet. Location is never shared outside an active booking — see the Privacy Policy for details.

• You keep ownership of what you upload — profile photos, product listings, reviews, and messages. You give us a non-exclusive licence to host and display that content inside the app so the service can work.
• Only upload content that is yours and lawful. No misleading listings, no stolen photos, no offensive material.
• Reviews can only be left for bookings that were actually completed, one review per booking, and must reflect your honest experience.
• We may remove content that violates these rules and may suspend repeat offenders.

• Impersonate someone else or provide false information.
• Use ASH Glo for fraud, harassment, or any illegal activity.
• Manipulate reviews, ratings, or the referral programme.
• Scrape, copy, reverse-engineer, or interfere with the operation of the service.

• You can delete your account at any time in the app (Profile → Delete Account) or, if you no longer have the app, via our account deletion page.
• We may suspend or terminate accounts that violate these terms or the law. Fees already paid are not refunded when an account is terminated for cause.

ASH Glo is provided "as is". We review professional applications before approving them, but we do not guarantee the quality, safety, or legality of services performed by independent professionals. Any dispute about a service is between the client and the professional — our support team can help mediate, but we are not liable for the outcome of services.

To the maximum extent permitted by law, our total liability for any claim related to ASH Glo is limited to the fees you paid us in the 12 months before the claim arose.

We may update these terms from time to time. Material changes will be announced in the app, and the "Last updated" date above will change. Continuing to use ASH Glo after a change means you accept the updated terms.

These terms are governed by the laws of the Republic of Cameroon.

Questions about these terms: use the Help & Support chat inside the ASH Glo app.

See also our Privacy Policy and account deletion page.