ASH Glo Support
Welcome to ASH Glo Support. We're here to help you with bookings, payments, referrals, withdrawals, account management, and technical issues.
About ASH Glo
ASH Glo is a beauty services marketplace that connects clients with trusted beauty professionals. Users can discover services, book appointments, chat with professionals, manage bookings, and earn referral rewards through a secure and easy-to-use platform.
Contact Support
Support email
support@ashglo.com
Response time
Within 24–48 hours
For the fastest help, contact us from the address linked to your ASH Glo account and include your app username or registered phone number.
Frequently Asked Questions
Download the ASH Glo app from the App Store or Google Play, open it and tap Get Started. Enter your phone number or email, create a secure password, then verify your identity with the code we send you. Finish by completing your profile — you can update your details anytime in Settings.
After signing up, enter the verification code sent to your phone or email. New members then complete the one-time registration fee inside the app to activate full access to bookings, referrals and the wallet. Once payment is confirmed, your account is activated instantly.
Use the search bar or browse marketplace categories such as Braiders, Barbers, Nail Technicians, Lash Technicians and Makeup Artists. Tap a provider's profile to view services, prices, availability and reviews, then choose a time slot and confirm your booking. You'll get a confirmation in the app.
Go to Bookings, select the appointment and tap Cancel (or Reschedule if you just need a new time). Cancelling well before the appointment avoids fees — please review the cancellation terms in our Terms of Service, as late cancellations may be subject to a provider fee.
Share your personal referral code from the Referrals section of the app. When someone signs up using your code, they join your network, and you earn rewards as your referred members stay active on ASH Glo. Full mechanics are shown in the app and on our How Referrals Work page.
Referral rewards and provider earnings collect in your ASH Glo wallet. Tap Wallet → Withdraw, choose your payout method (mobile money or bank), enter the amount and confirm. Withdrawals are typically processed within 1–3 business days depending on your payment provider.
Each payout carries a transaction cost from our payment partners. A 1,000 XAF minimum keeps those fees from eating into your rewards and keeps payouts efficient for everyone. Your balance stays safely in your wallet and you can withdraw as soon as it reaches the minimum.
On the login screen, tap Forgot Password. Enter the email or phone number linked to your account and we'll send you a secure reset link or verification code. Follow the prompts to create a new password.
You can delete your account in the app: Settings → Account → Delete Account. Deletion is permanent and removes your profile, messages, bookings and referral data. If you can't access the app, email support@ashglo.com from your registered address and we'll process the request within 7 days.
Troubleshooting
Login issues
- Make sure you are using the latest version of the app.
- Check that caps lock is off and your password is entered correctly.
- Tap Forgot Password on the login screen to reset your credentials.
- If you still cannot log in, email support@ashglo.com with your phone number or email.
Payment issues
- Confirm your card or mobile money wallet has sufficient funds and is active.
- Try a different payment method if the transaction fails.
- Check your internet connection and retry the payment.
- For failed or duplicate charges, contact support with the transaction date and amount.
Booking issues
- Refresh the Bookings tab by pulling down on the screen.
- Verify the booking status shows Confirmed before visiting the provider.
- If a provider cancels, you'll be notified and refunded according to our policy.
- Report unresolved booking disputes to support@ashglo.com.
Chat issues
- Check that you have a stable internet connection.
- Force-close the app and reopen it.
- Make sure notifications are enabled so you don't miss replies.
- If messages are not sending, contact support with a screenshot.
Notifications not working
- Open your device Settings and enable notifications for ASH Glo.
- In the app, go to Settings → Notifications and turn on the alerts you want.
- Check that Do Not Disturb or Battery Saver modes are not blocking notifications.
- If the issue continues, reinstall the app or contact support.
Legal & Policies
Account Deletion
You can delete your ASH Glo account directly inside the app. Go to Settings → Account → Delete Account and follow the prompts. Account deletion is permanent and removes your profile, referral data, messages and any active provider listing.
If you cannot access the app, email support@ashglo.com from your registered email address and we will process your deletion request within 7 days.
App Updates
Keep the ASH Glo app updated to the latest version for the best experience, security patches and new features. You can update through the App Store or Google Play.